New Help Drawer & Chat Updates Are Here

If you’ve been keeping up with our new feature blog, then you probably saw our post last week about our upcoming Help Drawer and Chat updates. Good news: as of today, those updates are here! You should see a pop up notification upon logging into Pardot to help walk you through the new changes. You can also take a look at the screenshot and information below.

The New & Improved Help Drawer

To make our self-help resources more accessible for clients, we’re updating our Help Drawer with a slick new design. For Pardot users with chat support, our in-app chat will be moving inside the Help Drawer, giving you easy access to our Support team without covering up your content (you can see this at the bottom of the screenshot below).


From now on, all of the troubleshooting resources and help documentation you need will be right at your fingertips. This means quick access to Knowledge Base resources, FAQs, and helpful videos that correspond to the specific area of the app you’re working in — all from within the Help Drawer.

We’ll also be moving the Help drop-down menu into the Help Drawer, so that all of your help resources are in one place. We hope that this leads to an even better user experience for our Pardot users!

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