Salesforce Named a January 2020 Gartner Peer Insights Customers’ Choice for Lead Management

The Salesforce team is excited to announce that we have been recognized as a January 2020 Gartner Peer Insights Customers’ Choice for Lead Management

According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.

Our team at Salesforce takes great pride in this distinction, as customer feedback continues to shape our products and services.

Here are some excerpts from customers that contributed to the distinction:

  • “Very responsive and knowledgeable. All members of the business that we have encountered have been positive, professional and passionate about their product and how they can help our business. When issues or queries have arisen the response time has been extremely fast and the team have always gone the extra mile to ensure a solution is found.” CMO, Finance
  • “Basically, Pardot helps us create a better relationship with our leads. It has made it particularly easy to nurture relationships and convert them into sales. With it, our overall sales performance has seen a whopping 30% increase in productivity. That’s to say that it was a good decision going for it in the first place. Pardot is feature-rich and offers our enterprise a remarkable and significant support care.”CMO, Manufacturing
  • “Pardot is the greatest thing our team has ever invested in. It has completely changed the way that we set up, deliver, and report our campaigns and has empowered us to take efforts to the next level.”Sales and Marketing, Services 

Read more reviews for Salesforce Pardot here.

Separately, Salesforce is also proud to be named a Leader in the September 2019 Gartner Magic Quadrant for CRM Lead Management. We believe that we have been named a Leader in this space because of our latest product innovations, helping our customers deliver world-class experiences across a single unified platform. Pardot integrates with Sales Cloud, Service Cloud, Advertising Studio, Social Studio, and more, which allows marketers to engage with leads across any channel at every stage in the buying journey.

Everyone at Salesforce is deeply proud to be honored as a January 2020 Customers’ Choice for Lead Management. To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please visit the Customers’ Choice landing page on Gartner Peer Insights.

To all of our customers who submitted reviews, thank you! These reviews mold our products and our customer journey, and we look forward to building on the experience that earned us this distinction!

If you have a Salesforce story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.