In its announcement, Gartner explains, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.
For this distinction, a vendor must have a minimum of 50 published reviews with an average overall rating of 4.2 stars or higher.
Here are some excerpts from customers that contributed to the distinction:
- “We onboarded Pardot expecting to be able to nurture cold leads. Instead, the platform brought us down a path of diving into our customer journey and exploring the entire lifecycle of our customers. From beta-testing Engagement Studio to thinking about lead nurture, Pardot has revolutionized how we do business.”
? Marketing Director, Services Industry
- “Very easy to work with. All my questions were answered in a timely fashion. We were up and running within a week.”
? Sr. Director of Marketing, Manufacturing Industry
- “Marketing automation has been the most powerful tool with [S]alesforce. [W]e have experienced considerable increases in potential customers and that transforms into substantial profits. With this software we can have sales alerts in real time and follow-up on the activity of potential customers that ensure that sales representatives are aware of potential customers at the right times. [W]e can not ask for more.”
? Marketing Manager, Finance Industry
Read more reviews for Salesforce here.
Everyone at Salesforce is deeply proud to be honored as a December 2018 Gartner Peer Insights Customers’ Choice for CRM Lead Management. To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please visit Gartner Peer Insights’ Customers’ Choice announcement.
To all of our customers who submitted reviews, thank you! These reviews mold our products and our customer journey, and we look forward to building on the experience that earned us this distinction!
If you have a Salesforce story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in!