Prospect data now passed into chat connector buddy list

For known prospects, Pardot now passes the name and company name (if available) into both the Olark chat buddy list and chat windows. This makes it easier to reach out proactively (since you know who you are speaking with) or anticipate a conversation. The screen shot below shows an example of both a known prospect (Adam Blitzer in this case) and an unknown visitor (where it shows the location based on IP information).

Chat Connector Upgrade