Hi! My name is Matthew Miller and I am Pardot’s usability analyst. My job is basically to serve as a direct liaison between our users and our engineering team, and to try to make our product as intuitive and user-friendly as possible.
Ease of use has always been a high priority for us here at Pardot, and we know where to go to find the experts on this topic — our client base. That’s why we’re asking our users to help us improve our product by allowing us to observe you in action. By gaining some insight into how you’re using our product (we’ll do this over GoToMeeting or Google Hangouts), we can gain a better understanding of what’s working and what’s not, and adjust things accordingly.
The process for this will be simple and unobtrusive. If you’re willing to participate, please provide some basic contact information on the form below. As needs arise, I will contact this list of volunteers with a schedule for upcoming studies, and you can respond if you’re free. There’s no obligation to participate if none of the times are convenient for you, and of course, you are welcome to remove your name from my list at any time.
It’s a pleasure to introduce myself and I am sincerely excited about working with you to improve your user experience!
Thanks so much for your time,