When it comes to our customers, we’re not taking any chances. That’s why we’ve devoted the largest department in our company to customer success and support. Pardot acts as a true partner for your marketing team, providing product training, implementation assistance, best-practice recommendations, and ongoing support.
In addition to Pardot’s expert team of specialists, our online Customer Hub (http://www.pardot.com/success) is a trusted, on-demand resource that empowers our customers to get the help they need, when they need it. Our Hub includes hundreds of articles, trainings, and other resources to support your continued learning and help you find the answers to your questions quickly.
Getting started with Pardot is easy.
New Pardot customers have the option to choose a Quick Start Onboarding Package and will be assigned a dedicated implementation specialist for the first 60 days. During this time, your services representative will help you build account assets, map out key processes, and develop your first few campaigns.
Once onboarded, our customers have access to a select team of Client Advocates who provide exclusive office hours, conduct strategy sessions, perform account audits, keep you up to date on new features, and generally make sure that you never feel alone during your time with Pardot.
Pardot customers also get all of the following:
- Ongoing technical support via in-app chat and email
- Daily, virtual office hours and strategy sessions with Pardot’s Client Advocate team
- Live, weekly (and free!) trainings, including deep-dive webinars on specific features
- Access to Pardot’s Idea Exchange to submit and vote on new product features
- Free, local user groups in cities across the globe
- Unlimited access to the Pardot Knowledge Base
Pardot’s services and support team has members located across the globe, with offices in Atlanta, San Francisco, Dublin, London, Sydney, and Tokyo.
— Lisa Pool (@Lisa_Pool) July 19, 2016
It takes a special person to work on support, esp in SaaS. Those who see it as just a job won't cut it. Thx for after hours support @Pardot!
— Ally Greer (@allygreer) July 19, 2016
— Stephen (@Marketing_Nurd) July 18, 2016