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Spammy and role-based email addresses now scrubbed out during imports

To protect your email reputation, we are now enforcing stricter email address validation on prospect import to prevent spammy addresses or role-based email addresses (addresses not relating to a person) — both are generally present when people buy lists (against the rules of any email service provider) or do not have high quality data. Mailing either type of address can have a very significant impact on your deliverability and/or result in blacklisting by certain ISPs.

Now, if a user imports a CSV file which includes a prospect with an address on our list of un-mailable or role-based addresses, then that row will be rejected from the import. This screenshot is of the new import error CSV, a link to which is emailed to the user after their import has finished. Note that there is a new Error Type: Email Not Allowed.

The Import Error Description has more details; emails can now be rejected because they are role-based, or because they are likely to cause spam complaints and blacklisting.

invalid-emails

Addresses with the following prefixes are considered un-mailable, and will not be allowed as a prospect address during import under any circumstances:

abuse@
database@
fbl@
ftp@
noc@
post@
postbox@
postmaster@
privacy@
remove@
root@
spam@
subscribe@
uucp@
webmaster@
welcome@
www@
Addresses with these prefixes are likely to cause blacklisting and/org spam complaints, which can greatly affect deliverability.

Addresses with the following prefixes are role-based addresses, and are not allowed for the same reasons (the cause a huge number of spam complaints since they often represent multiple people, many of whom are not the intended recipient):

admin@
administracion@
administration@
advisor@
alexa@
all@
available@
billing@
bursar@
busdev@
ceo@
co-op@
community@
compete@
consultant@
contact@
contacto@
crew@
customercare@
customerservice@
data@
dean@
design@
digsitesvalue@
director@
directors@
directory@
download@
editor@
editorial@
editors@
enq@
enquire@
enquiries@
enquiry@
everyone@
exec@
executive@
executives@
expert@
experts@
export@
head.office@
head@
headoffice@
headteacher@
hostmaster@
hr@
info@
information@
informativo@
investorrelations@
jobs@
marketing@
master@
media@
office@
officeadmin@
operations@
prime@
principal@
reception@
recruit@
recruiting@
request@
sales@
school@
schooloffice@
secretary@
security@
theoffice@
usenet@
users@

If you can demonstrate a very legitimate business need, then these role-based addresses can be temporarily enabled for you by our support team.