Opportunities allow a company to determine the revenue or pending revenue from sales of a product. In Pardot, there are three ways opportunities (listed below) can be synced with a prospect in the system. Pardot uses won opportunities to determine Return on Investment (ROI) for the campaign the prospect is associated with. There are three stages of a prospect’s opportunity: Open, Closed-Won or Closed-Lost.
Some things to keep in mind when tying prospects and opportunities in Pardot:
- Creating or marking opportunity as lost will result in a change in the prospects score.
- Any time an opportunity is linked to a prospect, Pardot record an opportunity activity in the prospect’s activity record.
Opportunity Syncing with salesforce.com and SugarCRM
Pardot syncs opportunities with salesforce.com and SugarCRM via the CRM connector. We currently do not have the ability to sync opportunities via the connector with NetSuite or Microsoft Dynamics CRM.
Syncing with Contacts
In salesforce.com and SugarCRM, if there is a contact associated with an opportunity and that prospect is also in Pardot, we will create the opportunity in Pardot and link it to that prospect. An opportunity’s campaign will be set by the campaign of the first prospect associated with that opportunity.
Pardot will only create one opportunity, even if the CRM opportunity is tied to more than one contact–we’ll tie all prospects to the same opportunity. Setting a Primary Contact for the opportunity in salesforce.com or SugarCRM is not required.
Making Changes to Opportunties
If any of the information or state of the CRM opportunity changes, Pardot will capture the change. If the opportunity becomes a Won or Lost Opportunity, we will at that point make the necessary changes in the prospects record.
Syncing with Accounts
Pardot does not sync opportunities that are tied exclusively to accounts in your CRM. CRM opportunities must be tied to syncing contact in order for it to be created in Pardot.
- Once you establish your connector between Pardot and salesforce.com, we will retroactively bring in all existing CRM opportunities that are tied to contacts. You may see numerous prospects with higher/lower scores soon after creating the connector.
- If you do not use opportunities in salesforce.com, opportunity syncing can be disabled by our Solutions team (it will not allow for manual opportunity creation in Pardot though). Create a ticket to request this change by navigating to pardot.com/help and clicking the Support tab on the left or the Contact Support button on the right.
Disabling Opportunity Syncing with salesforce.com
Opportunity syncing between Pardot and salesforce.com is a standard feature that is available to all clients with a salesforce.com connector. It is an integral feature in developing ROI reporting based on the cost of running campaigns as compared to the amount of revenue that they generate. Because of its importance, opportunity syncing between salesforce.com and Pardot has been a mandatory feature, however, there is now an option to turn opportunity syncing off if it is not part of your business process.
To have opportunity syncing turned off for your Pardot account, simply email email@example.com and request for the Pardot Solutions Team to turn opportunity syncing off for your account.
While opportunity syncing can be turned off, the same opportunity caveats between Pardot and salesforce.com still exist even after it is turned off. Please keep in mind the following caveats before requesting to turn off opportunity syncing:
- You will still not be able to manually create opportunities in Pardot
- If opportunity syncing is disabled, then re-enabled at a later time, Pardot will retroactively pull in opportunities that were created and updated during the time that opportunity syncing was disabled
- You will still not be able to mass delete opportunities in Pardot. If opportunities that exist in both systems are deleted in salesforce.com, these deletions will not be reflected in Pardot
- Opportunities that had previously synced to Pardot from salesforce.com will not be removed from Pardot when opportunity syncing is disabled
- Updates made to opportunities that had previously synced to Pardot will not be reflected in Pardot once opportunity syncing is disabled
Opportunity Fields in Pardot
Below is a table of all opportunity fields in Pardot and their corresponding salesforce.com or SugarCRM field names.
|Opportunity Field Name in Pardot||Opportunity Field Id in salesforce.com||Opportunity Field Id in SugarCRM|
Stage and Status fields
- The Stage and Status fields in Pardot are both controlled by the Stage field in salesforce.com. When a salesforce.com opportunity stage is set to “Closed-won” the Stage in Pardot will be “Closed-won” and the Status will be “Won.” When a salesforce.com opportunity stage is set to “closed-lost” the Stage in Pardot will be “Closed-lost” and the Status will be “Lost.” For any other salesforce.com stage, Pardot will match the Stage and Status will be set to “Open.”
- The Stage and Status fields in Pardot are controlled by the respective Sales stage and probability fields in SugarCRM. Pardot will match its Stage to whichever value is set for Sales stage in SugarCRM. When Probability is set to 0 in SugarCRM, Pardot Status will be set to “Lost.” When Probability is set to a value between 1-99 in SugarCRM, Pardot Status will be set to “Open.” When Probability is set to 100 in Sugar CRM, Pardot Status will be set to “Won.”
Importing opportunities allows you to easily import a CSV file of new opportunities or perform a mass update of existing opportunities in Pardot. This feature is available to accounts without the SugarCRM connector or the salesforce.com connector. For more information, see our full documentation in our Import Opportunities article.
Manually Creating Opportunities in Pardot
Opportunities can also be created directly in the Pardot system if you do not have a connector with salesforce.com or SugarCRM. This will allow you to have the opportunity functionality (campaign and opportunity reporting) within the Pardot interface.
- Find the prospect you wish to create the opportunity for. Open this prospect’s profile in Pardot.
- Once viewing the prospect record, mouse over “Prospects” and select “Opportunities” from the main navigation.
- In the Opportunity screen, click on the option to ‘+Add Opportunity’.
- Name is an internal reference to the opportunity. A common entry here is the company’s name.
- Value is the monetary amount for the opportunity if it becomes a sale.
- Probability is the percentage of probability the deal will become closed. Your sales team may have pre-defined percentages for different stages of the deal.
- Campaign is the marketing initiative you would like to contribute the ROI to for the deal becoming won.
- Status can be either Opportunity Created, Opportunity Won, or Opportunity Lost.
- Type is a public view with information about the deal. A common entry here is information about the deal and what they are purchasing.
- Stage is used to note the last activity that occured with the opportunity. For example, “Proposal Sent” could be used.
- Created Date allows you to back-date opportunities that were created prior to importing them into Pardot.
- Closed Date allows you to specify a closed date for opportunities.
Using the API
If you are familiar with APIs and API documentation, we have the ability to sync opportunities with Pardot via our API. More information on this is available in our developer section.
This may be the best and easiest option for clients that are not using salesforce.com as their CRM.
Note: You may need help from your IT or technical team to take full advantage of Pardot’s API for opportunity creation and maintenance.
Mistakes happen, and sometimes you’ll need to delete an opportunity in your CRM and start over. Here are a few things to keep in mind:
- Deleting an opportunity in your CRM will move that opportunity to Pardot’s Recycle Bin.
- Prospect activities will still show that an opportunity was tied to the prospect, even when the opportunity is deleted.
- Opportunities in the Recycle Bin won’t appear in your Opportunity Report (Reports > Opportunities).
- If an opportunity is moved to the Recycle Bin in Pardot (e.g., by manually deletiung the opportunity), but the CRM still has that opportunity listed, just sync the tied prospect to bring the opportunity out of Pardot’s Recycle Bin. See this resource for what triggers a prospect sync with your CRM.