Hours of Operation
Our support team is available between 9am GMT and 8pm EST. We’re available through the “Contact Support” web form on the right, and clients with chat support enabled can log into Pardot and chat directly with a member of the support team.
Filing a Ticket
You can open a support case through the link to the right — “Contact Support” to access the help portal. You can also see, update, close or reopen your existing requests.
Clients with chat support enabled can log into Pardot and chat directly with a member of the support team. See above for Hours of Operation. As of February 1, 2014 clients who have Pro and Ultimate Edition accounts will be able to access chat support. Chat Support is not an add-on option, you will need to upgrade to Pro or Ultimate Edition.
Starting Saturday, February 1, 2014, customers will be able to access their password-protected support case history via Single Sign On with your Pardot account!
Having Trouble Contacting Us?
Only current Pardot customers are able to log into the help portal. If you are not currently a Pardot customer, you should be! Contact our Sales team to learn more about Pardot (click “Contact Sales” here).
Starting Saturday, February 1, 2014, Pardot customers will be able to access the help portal via Single Sign On if they are currently logged into Pardot.
- If you are not logged into Pardot and you click the “Contact Support” button, you will be directed to the Pardot login page. Enter your Pardot username and password, and you’ll be redirected to the help portal.
- If you are a Pardot customer, but do not have a Pardot-specific login (e.g., you access Pardot through Single Sign On with salesforce.com), simply log into salesforce.com and navigate to a Pardot page before accessing the help portal.
- If you are a new Pardot customer and don’t yet have your login, talk to your Pardot Administrator or your Implementation contact.
If you are an existing customer and are experiencing trouble logging into Pardot, please email firstname.lastname@example.org.