We’ve written several times about the changing preferences of the modern-day consumer, and how these preferences are rendering the traditional sales funnel obsolete. In our multi-channel marketing world, consumers no longer follow a linear path from interest to conversion to close. Instead, consumers are researching online and on their mobile devices, attending events, participating in social conversations, and consuming more and more visual content like videos and infographics — and this has made marketing to the modern-day consumer anything but straightforward.
Most marketers understand the need to engage with their consumers on multiple channels, but they have a harder [...]
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