Selling Your Sales Team on Marketing Automation

You’ve seen the demos, you’ve heard the success stories — you’re completely sold on the value of marketing automation and you’re ready to dive in. Your sales team? Not so much.

It’s hard to petition upper management for an investment like marketing automation without your whole team on board, and sometimes your sales team might need a little extra persuading. After all, it’s called marketing automation — why should your sales team take an interest? The fact is, marketing automation has just as many benefits for sales reps as it has for marketers, it’s just a matter of making them see that. Here are three common arguments you may hear from a resistant sales team and how to handle them.

 

If you hear… “We’re making our numbers and everything is going well.”

Then…  It’s the classic, if-it’s-not-broken-don’t-fix-it argument. But why not try to improve the system, if you have access to the resources? And the evidence is out there that marketing automation can improve the efficiency of the sales cycle. Let your sales team check out some of the case studies on our website, or send them Marketing Sherpa’s coverage of Pardot client ECi Solutions. After implementing marketing automation, ECi reduced their unqualified leads by 341%, and increased their email response rate by 242% — all over the course of one year. It’s hard to argue with numbers like that!

 

If you hear… “Learning a new software takes time — time we could be spending closing deals and making money.”

Then… Yes, learning any new software can sometimes be time-consuming, but the time investment required to learn marketing automation has a substantial pay off in the end. Ask your sales team to think about all the time they spend calling and emailing leads that are clearly not ready to talk. Then imagine that they could spend all that time dealing with only the leads that are already well on their way through the buying cycle. Sounds like a huge time-saver, doesn’t it?

Saving time is actually one of the biggest selling points of marketing automation — and one of the ways in which it most impacts the sales side of things. By allowing marketers to place cold leads on a nurturing track until they are ready to be handled by a sales rep, marketing automation frees up your sales team to deal with warmer leads and close more deals in less time.

Don’t forget that since most of the sales features can be integrated with your CRM, the sales team gets the added benefit of marketing automation within their current system.

 

If you hear… “A non-salesperson telling me how I should be doing my job? No thank you.”

Then…  Okay, hopefully they find a slightly more polite way to put this, but it’s an understandable sentiment. After all, you wouldn’t like it if a non-marketing person came by your desk and started telling you how to do your job. As a marketing professional, you’re not an expert in sales (or at least you may not be perceived as one), so get help from someone who is and let your sales team hear about the benefits of marketing automation from one of their own. Have one of your sales reps sit through a demo with you and take part in a free trial, or share the following webinar, “How Your Sales Team Can Benefit From Marketing Automation,” presented by Pardot Senior Sales Manager, Kevin Goldstein.

For more pointers on convincing your sales team of the need for marketing automation, check out Presenting the Value: Marketing Automation & Your Sales Team with Pardot’s Kati Newburg.

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Webinar: Make Your Leads Count – Lead Qualification and Erosion

As a marketer, you’re bringing in tons of leads through marketing campaigns, website, trade shows and other marketing efforts. From there, the leads are forwarded directly to sales, right? Well, almost. There are steps every marketer should consider, prior to passing leads over to sales.

Sign up now for the webinar:


Make Your Leads Count – Lead Qualification and Erosion [Click here to Register]
Date: Thursday, May 24, 2012
Time: 2:00 PM EDT

Description: Join Adam Dewey, Sales Manager at Pardot, as he explores solid lead qualification and lead erosion and gives valuable actions you can take in improving the quality of leads your sales team will be acting upon.

Speaker: Adam Dewey, Sales Manager, Pardot

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Schooling Your Leads with Effective Grading

Finding qualified leads is a challenge that all B2B marketers face. Passing only the warmest, most sales-ready leads on to your sales team is an even bigger challenge.

In today’s marketing arena, prospects can appear very early in the sales process, oftentimes when they are still in the research phase and nowhere near ready to make a purchase decision. Ignoring these leads means they could turn to your competitors, while passing them over to your sales team too early is a waste of time.

There are several things you can do to help grade your leads and segment them accordingly, ensuring that you hit them with the most targeted message at the most opportune time. Each segment should be set up with a drip campaign that caters to their specific wants and needs. Tailored messages focused on particular ‘personas’ in your sales cycle are a surefire way to improve your email response rates.

Defining the Perfect Lead

The first step to determining your grading strategy, is defining your perfect lead. You can define your most qualified leads in any number of ways – according to demographic, company size, job title, type of company, even company location. You probably already have an idea of what your perfect lead looks like, but officially defining it will help your organization align goals and expectations.

For the sake of this exercise, let’s think of an education analogy for 3 unique personas that are in different stages of the sales cycle:

The Freshman is brand new to your industry and product line. He or she may have found you through one of your marketing or lead gen campaigns, but isn’t quite sure what your product offers. The best messages to this persona would start with softer introductory emails that are informative but general — without being burdensome. Industry white papers, helpful blog posts, and articles are great content ideas for this level of interest.

The Junior is familiar with your company and industry but isn’t quite warm enough to get passed over to your sales team. He or she is experienced enough to know the right questions to ask, and is ready to be nudged in your product’s direction. This is a great time to separate yourself from your competitors and remind your prospect why you are the industry leader with powerful information about your product’s strengths (your client services response time, your latest features, ways your product can make their lives easier, etc.)

The Senior is ready to actually buy. Seniors have done their homework, are finished with exams and ready to graduate into a full-fledged customer. The best content for this segment is content that offers pricing information, free trials and demos and compares your product with what competitors offer. These are the leads that your sales team really want, and are most likely to close.

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Webinar: Marketing Metrics – Making the Difference for Modern-Day Marketers

In the modern-day marketer’s world, metrics are key to getting a deep-down, full-view picture of a marketing team’s efforts, campaigns and costs. Marketing metrics help us pinpoint exactly which campaigns are performing and which campaigns are not. They give us clues as to what can be adjusted to make a campaign more effective and more successful. Join Zach Bailey, Vice President of Products at Pardot, for this 1/2 hour webinar to learn more about:

  • Marketing metrics, ROI and KPI’s – what are they?
  • Metrics all marketers should reference
  • How marketing metrics can help improve your campaign efforts

Sign up now for the webinar:


Marketing Metrics – Making the Difference for Modern-Day Marketers [Click here to Register]
Date: Thursday, May 17, 2012
Time: 2:00 PM EDT

Speaker:
Zach Bailey, Vice President of Products, Pardot

Register for Marketing Metrics - Making the Difference for Modern-Day Marketers

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June 2012 Toronto Users Group Meetings

Two in Q2! Calling all clients and partners in the Toronto area! We are excited to invite you to the June 2012 Toronto Users’ Group meeting, to be held June 5th, 2012. Adam Blitzer (Pardot’s COO) will be on location and presenting. The meeting will be from 12pm – 2pm EDT, and lunch will be provided. Seating is limited, so please reserve your free ticket now. These meetings are great opportunities to:

  • Learn about the latest in Pardot features and functionality
  • See how fellow users are implementing and using Pardot
  • Participate in relevant round-table group discussions on audience-chosen topics

Looking forward to seeing you there!

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Email Marketing: Timing is Everything

If you use email in your marketing strategy, you put a great deal of effort into tweaking your emails to maximize open and click-through rates. You experiment, test, and retest adjustments to copy, content, subject line and a hundred other variables, just to see that uptick in your key metrics.

However, even the most finely tuned email may not get opened if it is sent at the wrong time.

While the ideal email send time changes based on a number of variables (industry, content, segment, etc.), the email genome project over at MailChimp has given us a much clearer picture of larger email trends. After analyzing over a billion emails, they’ve found a few trends you can safely act on:

Send in the Middle of the Week…
The highest volume of opens occurs on Thursdays, with Tuesday and Wednesday close behind. Sending your emails during the middle of the week rather than Monday or Friday should give you higher open rates on your emails.

…And in early afternoon
MailChimp’s analysis indicates that the best time to send an email may not be first thing in the morning as previously thought. Open rates are at their highest in early afternoon, around 1:30PM. Sending your emails right after lunch may produce higher open rates than emails sent first thing in the morning.

 

We’ve come a long way in understanding the nuances and variables of email open rates, but there still is no one-size fits all solution. The best way to optimize sending time is still through A/B testing of various send times.

Pardot provides full featured analytics that allow you to easily view campaign reports and compare open rates. Finding the times that work best for your segments will help you improve open rates and the overall effectiveness of your email marketing campaigns.

*Images courtesy of MailChimp

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